Shipping policy

Shipping Policy

Last Updated: February 24, 2026

At Zaya LUX, we aim to provide a seamless shopping experience for our customers in Saudi Arabia (KSA) and the wider Gulf region.

1. Shipping Destinations

We currently ship across Saudi Arabia and select international regions. All orders are processed and shipped from our international fulfillment center.

2. Processing & Delivery Times

  • Order Processing: Orders are processed within 1-3 business days.

  • Estimated Delivery: Since we ship internationally to provide the best variety, please allow 7-15 business days for your order to arrive in KSA.

  • Note: Delays may occur during peak seasons or due to local customs inspections.

3. Shipping Costs

  • Free Shipping: We offer free shipping on all orders.

4. Tracking Your Order

Once your order has shipped, you will receive an email confirmation containing your tracking number. You can track your package via our website or the carrier’s portal.

5. Customs, Duties, and Taxes

Zaya LUX is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Contact Information

If you have any questions about the status of your shipment, please contact us:

  • Email: zayalux03@gmail.com

  • WhatsApp: +880 134 582 9744